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In general, these issues have affected a very small percentage of individuals relative to the overall borrower population.” Considering that the Department of Education has already admitted that they have not received all of the complaints about Sallie Mae, this does not inspire confidence in either agency. Runcie admitted that no fines in any amount have been levied against Sallie Mae in the last ten years.
Despite what appear to be some very poor responses, Mr.
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2013 Senator Warren, after receiving complaints from her constituents and others across the U.
S., sent a letter to Secretaries Duncan and Lew of the Departments of Education and Treasury.
These found incorrect billing procedures, unpaid consolidation loan rebate fees and general management deficiencies amongst others.